Above and Beyond

by Deborah Z Mark


An engaged employee is every employer’s dream.  Do you have any on your team?

Frontier Airlines does.

Last Monday night, severe weather diverted Frontier Flight 719 to Cheyenne, Wyoming, instead of its planned Denver destination.  Passengers and crew were forced to cool their jets on the tarmac for a couple of hours until the storms passed.

Now, just imagine being stuck in a grounded plane with 165 other claustrophobic, weary, impatient travelers.  Packed in like sardines.  Babies crying, temperatures rising, air thickening.

For two.long.hours.

And no food.

Never fear!  Captain Gerhard Bradner came to the rescue.  He went above and beyond, and called the nearest Domino’s Pizza, ordering enough pizza (reportedly 50 pies) to feed everyone: passengers and crew alike.  Delivered to the plane.

And he paid for it all out of his own pocket.

I love a man in uniform.

When interviewed by KUSA news in Denver, Captain Bradner said, “If the need arises, you need to take care of your family; you need to take care of your passengers.  They are my responsibility the moment they step on the aircraft until they get off the aircraft.”

What a fine example of employee engagement!

Employee engagement directly relates to a company’s bottom line.  The more engaged an employee is, the better the company performs.  An engaged employee who goes above and beyond understands how the actions of one person directly affects the company as well as its customers.

By being an engaged employee, Captain Bradner turned a possible negative public relations situation for his company into a positive event that has been all over the media this past week.

That’s a win-win for everyone.

Any way you slice it.


Want to spend more time with your engaged employees and less time on administrative duties? Call managestaff. We’ll help.


It’s what we do.

images: num_skyman, Ambro/freedigitalphotos.net